IT Director - 100% hands on to start but eventually will have direct reports

6 offices across the country. each office has 2 HP servers, 2 cisco routers

windows, vmware, hyperV, moraki, documentation, office 365, aruba, switches, routers - that's their environment

 


Customer Service Representative

Position SummaryThe Customer Service Representative will provide effective and efficient service to internal and external customers. This position must have in depth knowledge of DocMagic products and services. The Representative must have at all times, a friendly and positive attitude when answering calls, assisting customers and in the work environment. This position will follow the policies and procedures of the department in order to drive the company vision.     
Essential Functions

  • The CS Representative will be proficient in DocMagic product and services.
  • Follow internal team policy by staying logged in to the phone queue, communicating with team member's, cell phone usage at the desk and others as required.
  • Performs daily tasks with minimum to no supervision and assistance. 
  • Communicate effectively with internal and external clients.
  • Will prioritize open items by sense of urgency and will excecute and complete items. 
  • Will proficiently write emails to clients, summerize calls and comment on tickets.
  • Adhere to attendance and time management of shift, breaks and lunch.
  • Keep updated on processes and produres to maintain excellent quality assurance when assisting customers on the phone and throughout their experience. 

Other Skills 

  • Works as a team player and builds strong working relationship by collaborating with peers, and those across the company.
  • Ability to work in a positive friendly manner at all times and inspire the company’s culture.
  • Must be well-organized, extremely detail-oriented and willing to take ownership of responsibilities.
  • Completes assignment on time or advises in advance of delays.
  • Excellent time management, organizational and communication skills.
  • Ability to exercise sound judgment and decision making skills.
  • Ability to work well under time limits, handle multiple tasks concurrently and prioritize responsibilities.
  • Strong problem solving skills with ability to identify and correct situation.
  • Takes risks to innovate and create better solutions for the job, department and the company. 

Other Duties 
In addition to performing the essential functions of the job this position may require other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice.

Required qualifications 

  • High School degree
  • 1 year of customer service experience
  • 2 years of computer knowledge and communicating on a phone.
  • 2 years' experience working with Excel, Word, Outlook.
  • Mortgage industry experience and knowledge preferred.

Physical Demands/Equipment 
These are the physical demands and work equipment used for this position.

The employee will constantly hear, talk and use near, far and peripheral vision. Frequently the employee is required to talk, stand, sit, twist/turn and use hands and fingers. On occasion the employee will be reaching, walking, climbing stairs, bending and grasping. Rarely will the employee push/pull, squat, lift/carry 10+ pounds.
This job operates in a professional office environment and uses standard office equipment such as computers, phones, filling cabinets, fax and photocopiers. 


Data Engineer

SAG-AFTRA Health Plan and SAG-Producers Pension Plan

Data Engineer

Burbank, CA

As a Data Engineer, you will design, develop, test and maintain efficient and sustainable data models to keep data accessible and ready for analysis. Working closely with the Analytics Team, you will engage with business teams to understand requirements, design conceptual, logical and physical data models, and perform root-cause analysis and recommend solutions. This will be a hands-on role utilizing Extract, Transfer & Load – ETL tools to deliver source to target mappings, physical and logical data models and related scripts to automate the data transformation and loading processes

Essential Job Functions:

  • Work closely with data experts to build and maintain KPI data dictionary, metadata, data standards, and ensure adherence to the Plans Analytics Method and data standards.
  • Engage business teams to understand requirements, document them and deliver robust and scalable solutions in the form of data models that can be leveraged for self-service analytics.
  • Build a data confidence model by establish and maintaining provenance, integrity and security of data used for self-service reporting, ad-hoc analysis or other levels of analysis.
  • Explore ways of modeling the Plans unstructured voice and text data into frameworks fit for analysis.
  • Design conceptual, logical and physical data models, maintain data dictionary and capture metadata.
  • Perform gap analysis as needed for purposes of maintaining, continuously enhancing data models and integrating KPI’s into the analytics platform as and when new KPI and business metrics are adapted by the organization.
  • Work with application development team to deploy analytics data products through such ways as embedding analysis models into business applications and mobile solutions.
  • Utilize ETL tools and other data pipeline automation techniques to develop and maintain source to target mapping that includes extract requirements, derived field logic, domain values and data lineage.
  • Ensure developed data models are easy to use and efficient to access data thus enable transparency of data lineage to business teams and all stakeholders
     

    Knowledge, Skills, & Abilities:

  • Proficient in leading business and internal team discussions to gather requirements, brain-storm and propose robust and scalable solutions; leverage business partner/unit input to enhance data models.
  • Expert knowledge of relational DBMS, specifically Oracle.
  • Expert knowledge in areas of advanced data techniques including unstructured and spatial data.

    Competencies:
  • Customer focus - Gains insight into customer needs; identifies opportunities that benefit the customer; builds and delivers solutions that meet customer expectations; establishes and maintains effective customer relationships.
  • Decision quality – Makes sound decisions, even in the absence of complete information; relies on a mixture of analysis, wisdom, experience, and judgment when making decisions; considers all relevant factors and uses appropriate decision-making criteria and principles; recognizes when a quick 80% solution will suffice.
  • Communicates effectively – Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels; attentively listens to others; adjusts to fit the audience and the message; provides timely and helpful information to others across the organization; encourages the open expression of diverse ideas and opinions.
  • Ensures accountability – follows through on commitments and makes sure others do the same; acts with a clear sense of ownership; takes personal responsibility for decisions, actions, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; designs feedback loops into work.
  • Instills trust – follows through on commitments; is seen as direct and truthful; keeps confidences; practices what he/she preaches; shows consistency between words and actions.
    Manages Ambiguity- Operating effectively, even when things are not certain or the way forward is not clear.
     

    Minimum Qualifications:

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field as well as equivalent work experience.
  • Minimum 5 years of data engineering, data modeling or data architecture experience with a focus on multidimensional data modeling for both structured and unstructured data.
  • Experience designing conceptual, logical and physical data models and maintaining data dictionary and capturing metadata.
  • Experience creating and maintaining automated data pipelines, data standards, and best practices to maintain integrity and security of the data; ensure adherence to developed standards.
  • Experience in developing and maintaining source to target mapping that includes extract requirements, derived field logic, domain values and data lineage.
  • Experience in relevant technical languages and tools such as SQL, Python, NoSQL, Airflow, Quartz, ERWIN or equivalent.
     

Sr. Java Developer

Enterprise Software Product Company specializing in Internet Search Marketing is seeking a Senior Java / SQL Developer to help build out our newest marketing platform. This is a ground up project and you will be instrumental in overall strategy, design and implementation of the product.We have over 300MM in yearly revenues and growing. We offer top of the line benefits!

Qualifications:

- 5+ years of Java / JEE Software Development experience.

-Experience with Spring 3 and Hibernate preferred.

-5+ years experience in SQL development (stored procedures, functions, triggers, etc…) MS SQL preferred however Oracle and MySQL experience will be considered.

-Experience developing highly scalable code for high-site performance and high-volume interactive OLTP web properties is preferred.

- Must have good communication skills and the ability to work within a team.

 

We offer top of the line benefits including full 401K match, and 4 weeks' vacation, bonus and lots of career growth potential. H-1 Transfer and Green Card Sponsorship OK.