Software Support Specialist – Client Services

eSignSystems, a DocMagic Company is looking for a highly qualified individual to provide software and technical support for our award winning electronic signature solution. The successful candidate will be a talented, dynamic and self-motivated individual capable of performing multiple job functions while ensuring a high degree of customer satisfaction with our products and services.

Duties and Responsibilities include but are not limited to:

• Providing front line technical support to customers
• Perform and document all customer on-premises installations and training
• Assist customers with upgrades of software and environmental changes
• Test new software releases on all supported environments
• Maintain internal environments (e.g. Development, Lab, Stage and Demo)
• Participate in software QA activities
• Build knowledgebase of support issues
• Build and maintain demos of software

Desired Qualifications and Experience:

• Computer Science degree or equivalent work experience required
• 2+ years of client service experience
• Excellent written and oral communication skills
• Extremely self-motivated and client-focused
• Strong analytical and problem solving skills
• Proven Systems Administration ability in Windows Server platform, including AD, IIS and SQL Server
• Ability to maintain web-based applications on Windows platform
• Understanding of coding languages such as XML, CSS, HTML, REST API
• Work experience in a Software Development company or division
• Proven ability to multi-task and meet deadlines in a fast-paced environment
• Eager to work within and across teams to resolve client issues
• Must be well organized and have strong attention to detail
• Development experience a plus but not required

This is a full time, customer-facing position that will require some travel.

If you are interested in joining a dynamic, industry leading team as we continue to provide leading edge technology and deliver best-in-class products, please forward your resume.

Career Level Required Experienced (Non-Manager)

Experience Required 2+ to 5 Years

Education Required Some College Coursework Completed