Software Support Specialist

icon-pay Compensation Unspecified
icon-timeAugust 6, 2020

Software Support Specialist – Client Services

eSignSystems, a DocMagic Company is looking for a highly qualified individual to provide software and technical support for our award winning electronic signature solution. The successful candidate will be a talented, dynamic and self-motivated individual capable of performing multiple job functions while ensuring a high degree of customer satisfaction with our products and services.

Duties and Responsibilities include but are not limited to:

  • Providing front line technical support to customers
  • Perform and document all customer on-premises installations and training
  • Assist customers with upgrades of software and environmental changes
  • Test new software releases on all supported environments
  • Maintain internal environments (e.g. Development, Lab, Stage and Demo)
  • Participate in software QA activities
  • Build knowledgebase of support issues
  • Build and maintain demos of software

Desired Qualifications and Experience:

  • Computer Science degree or equivalent work experience required
  • 2+ years of client service experience
  • Excellent written and oral communication skills
  • Extremely self-motivated and client-focused
  • Strong analytical and problem solving skills
  • Proven Systems Administration ability in Windows Server platform, including AD, IIS and SQL Server
  • Ability to maintain web-based applications on Windows platform
  • Understanding of coding languages such as XML, CSS, HTML, REST API
  • Work experience in a Software Development company or division
  • Proven ability to multi-task and meet deadlines in a fast-paced environment
  • Eager to work within and across teams to resolve client issues
  • Must be well organized and have strong attention to detail
  • Development experience a plus but not required

This is a full time, customer-facing position that will require some travel.

If you are interested in joining a dynamic, industry leading team as we continue to provide leading edge technology and deliver best-in-class products, please forward your resume.

Career Level Required Experienced (Non-Manager)

Experience Required 2+ to 5 Years

Education Required Some College Coursework Completed



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Software Support Specialist
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